Support software set up made easy
We at Smart Instinct provide various services to optimize your help desk or contact center. This includes web portal setup, auditing and consulting on admin settings and user/agent experience, reporting dashboard design and setup, tool integrations, monthly admin services, and training. Let us handle the day-to-day support operations so your team can tackle more challenging tasks.
Experts in Zendesk, Intercom, Hubspot, Aircall, Gorgias, & more- Reduce Backlogs, Wait Times, & Support Costs
- Fast Support, AI Bot Setup, Self-Service, Consulting & Training
- Increase Satisfaction, Productivity, & User Experience
- Our values & culture
Who We Are
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Reduce Backlogs
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Save Time & Money
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Gain Knowledge Faster
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Improve Workflows
Our Partners
Customer Support Software For Any Business Size
Smart Instinct was founded by Jay Biros, our founder and CEO with 13 years of experience in the support and client services industry. Throughout his career, Jay has helped companies optimize and customize their user, agent, admin,
Web Portal & Help Desk Setup
We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.
Help Desk Audit & Consulting
We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.
Reporting Dashboard Design & Setup
We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.
Integrating Help Desk/ Contact Center with other Tools
We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.
Admin Managed Services for ongoing maintenance
We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.
Agent and Admin Training
We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.
- Our Values & Culture
Pro services options
Base Support Software Setup
$1250 10 hrs- Best practice consulting, implementation, web development, and or training support software pro services.
- Pre-purchased hours expire after 90 days.
- No long-term service contracts - cancel anytime.
- Book a free consult today to ensure our experts meet your needs.
Standard Support Software Setup
$2500 20 hrs- Top consulting, implementation, web development & training support services.
- Pre-purchased hours expire after 90 days.
- Never locked into a services contract - Cancel anytime.
- Book a free consultation to be sure our team of experts and this implementation fits your needs.
Advanced Support Software Setup
$3750 30 hrs- Top-tier consulting, implementation, web dev, and training support services.
- Pre-purchased hours expire after 90 days.
- No long-term service contracts - cancel anytime
- Book a free consult today to ensure our experts meet your needs.
Enterprise Support Software Implementation
$5000 40+ hrs- Enterprise support software project hours are estimated on a per-project basis. That way your team gets exactly what’s needed.
- 90 days before hours expire.
- Never locked into a services contract - Cancel anytime.
- Book a free consultation to be sure our team of experts and this implementation fits your needs.
AI Bot Implementation
$1875 15 hrs- Artificial intelligence bot configuration for email, messaging, and social media channels.
- Great for deflecting and triaging support requests.
- Support request volume reduction of 35% or higher is typically seen.
- Capability to integrate with 3rd party apps and APIs for more advanced automation.
Help Center Customization
$3500 30 hrs- Custom web dev (HTML, CSS, JS) for help center header, footer, text, images, and page elements to match website branding/design.
- 30 days before hours expire.
- Never locked into a services contract - Cancel anytime.
- Book a free consultation to be sure our team of experts and this implementation fits your needs.
Support Software Systems Check
$750 6 hrs- Top-tier software support settings review, documented findings, a 1-hr kickoff to assess needs/pain points, and a 1-hr wrap-up consulting meeting to discuss findings.
- 90 days before hours expire.
- No long-term service contracts - cancel anytime
- Book a free consultation today to be sure our team of experts and this implementation fits your needs.
Guided Admin Settings Consultation
$125 1 hr- Your team implements settings, our team guides and trains your admin(s) through guided sessions. Includes recording for future reference.
- 30 days before hours expire.
- No long-term service contracts - cancel anytime.
- Book a free consult today to ensure our experts meet your needs.
Support Reporting and Analytics Config
$750 6 hrs- We’ll meet with your team to discover reporting, analytics, and report dashboard needs. We’ll also build these to give visibility to agents, departments, managers, and the exec team.
- 90 days before hours expire.
- No long-term service contracts - cancel anytime
- Book a free consultation today to be sure our team of experts and this implementation fits your needs.
Monthly Managed Admin Services
$500 4 hr/month minimum- Hire us to be your full or part-time admin for maintenance, monitoring & consulting with a team of expert admins and web developers.
- 30 days before hours expire.
- Never locked into a services contract - Cancel anytime.
- Book a free consultation to be sure our team of experts and this implementation fits your needs.
Support Software Migration
Custom pricing available 4 hr/month minimum- Migrate settings, tickets, chat transcripts, call recordings, and ticket forms/fields/attachments with our migration software or custom API scripts by our web dev team.
- 90 days before hours expire.
- No long-term service contracts - cancel anytime
- Book a free consultation today to be sure our team of experts and this implementation fits your needs.
13+ Years Experience in The Game And
We're Just Getting Better
#1
Best Software Support Agency Since 2020
- Client Reviews
Happy Clients
Delighted Clients, Lasting Partnerships: Our commitment to client satisfaction drives every interaction, fostering enduring relationships.
